General Terms

Participation in CareMResort programs requires lawful capacity to enter into service agreements and compliance with local regulations. Below are typical eligibility criteria followed in our intake scenarios.

Programs are primarily designed for adults aged 60 and above. Case managers may assess individuals younger than 60 in special circumstances and record the scenario reasons in the intake notes.

Services must be used for their intended purposes as described in program materials. Examples of unacceptable use include misrepresenting health status or using facilities for commercial activities not approved by CareMResort.

CareMResort services described on CareMResort.pro are provided in Malaysia. If you access the site from another jurisdiction, local laws may affect program availability and eligibility.

Some features on CareMResort.pro require account registration. Accounts allow participants and family members to book sessions, view case notes and manage preferences.

Users must provide accurate contact information and scenario details during intake. Example: listing current medications and mobility aids helps design safer program scenarios.

Keep account credentials confidential. If you notice unauthorized access, report it promptly to our support team so we can review the scenario log and take protective actions.

Accounts are personal and not transferable. Group or family access must be arranged using designated family roles on the account.

If you suspect your account has been compromised, change your password and notify CareMResort immediately. We will follow a scenario-based review to identify any unauthorized changes and restore legitimate access.

We may suspend accounts that are used in violation of these terms or where a safety scenario is identified. Suspension decisions follow an internal review and are documented for transparency.

CareMResort provides wellness and recreation programs that include assessments, group activities, individual sessions and recorded scenario reviews. Program descriptions on CareMResort.pro give examples of typical schedules and outcomes but not specific medical advice.

Program offerings may change due to seasonal scheduling, staffing or facility updates. When a change affects an ongoing participant scenario, we communicate alternatives and provide transition plans.

Programs operate at our Kulai location and sometimes at partner venues. Availability is subject to capacity and local operating hours; scenario-based waitlists are used when demand exceeds capacity.

To keep programs safe and respectful, participants and visitors must follow these common-sense rules. Examples and scenarios illustrate expected conduct.

• Treat staff and fellow participants with respect; disruptive behavior may prompt scenario-based intervention.
• Follow safety instructions during physical activities; staff will adapt scenarios for mobility limitations.
• Report hazards and health concerns promptly so staff can adjust session scenarios.
• No unauthorized soliciting or commercial activity on premises.
• Personal belongings should be secured; CareMResort is not responsible for unattended items.
• Follow infection control measures when requested, for example in seasonal respiratory outbreak scenarios.
• Respect privacy of others; recording or sharing personal data without consent is prohibited.

Users may post feedback, photos or comments in community areas. Content should be appropriate and related to program experiences and scenarios.

Users retain ownership of original content they post but grant CareMResort a license to display it on CareMResort.pro and related materials in connection with program descriptions and case studies.

By posting, users grant CareMResort a non-exclusive, worldwide, royalty-free license to use, modify and display the content in promotional or educational scenarios.

Users are responsible for ensuring their content does not infringe third-party rights or reveal sensitive personal information about others. Scenario examples used in case studies will be anonymized.

CareMResort may remove content that violates these terms or is inappropriate. Removal may be accompanied by a notice explaining the scenario and rationale.

All site content, including program descriptions, images, and materials on CareMResort.pro, is owned or licensed by CareMResort. Use of site materials for commercial purposes requires written permission.

• Do not reproduce site materials for resale without authorization.
• Attribution is required when using any excerpt for non-commercial educational purposes.
• Requests for permissions should be submitted with a clear scenario of intended use and contact details.

Certain programs and individualized services are paid. Pricing, payment methods and billing scenarios are described when you book a service.

Program prices are listed on CareMResort.pro and may vary by session type and staffing levels. Scenario examples illustrate typical cost structures for group vs. individual programs.

We accept the payment methods shown at checkout. Payment must be completed to confirm bookings; partial payments may be accepted only in specified scenarios.

Subscription-style packages are available for recurring programs. Cancellation and pause policies for subscriptions are specified in plan details and example scenarios.

Refunds are handled case-by-case. If a program is canceled by CareMResort, participants receive a credit or refund based on the documented scenario and unused sessions.

Participants may cancel bookings within the stated window for a refund or credit. Late cancellations may incur charges unless a documented hardship scenario is accepted.

Applicable taxes are added at checkout according to Malaysian tax regulations. Tax scenarios are shown in invoices.

Prices may change; if a change affects an active subscription or confirmed booking, we provide notice and transition options or documented alternatives.

Non-payment may result in suspension of services after notice. We will attempt to resolve payment scenarios with participants before suspension.

CareMResort provides wellness and recreation programs and educational materials. Content on CareMResort.pro is for informational purposes and not a substitute for professional medical diagnosis or treatment. Program examples and case scenarios are illustrative and are not promises of clinical outcomes.

To the extent permitted by law, CareMResort is not liable for indirect or consequential losses arising from participation in programs, except where caused by gross negligence. Practical safety scenarios and incident procedures are in place to reduce risk.

CareMResort may coordinate with vetted third-party providers for specialist activities. Examples of third-party scenarios include therapeutic massage contractors or external transport partners. Participants will be informed of third-party involvement before scheduling.

CareMResort or the user may terminate access or participation in accordance with these terms. Termination follows an assessment of the relevant scenario and any safety or compliance concerns.

Upon termination, access to account features may be revoked and outstanding fees for completed services remain payable. We document termination scenarios and communicate next steps to participants and families.

Our privacy practices and handling of personal data are described in the Privacy Policy. Scenario-based consent is obtained for sharing participant information with family members or external providers.

CareMResort communicates by email, phone or SMS for scheduling, updates and scenario reviews. Users can opt out of marketing communications but will still receive essential program notices.

We may update these terms. Material changes that affect active participants will be communicated with examples of how the changes affect program scenarios and choices.

These terms are governed by the laws of Malaysia. Dispute resolution scenarios encourage informal discussion first, followed by formal procedures if needed.

If you have a dispute, please contact us so we can review the scenario and seek an amicable resolution. Disputes that cannot be resolved informally may be subject to mediation or the local courts.